Shipping Policy

When will I get my order?

Original paintings, stickers, and limited edition prints take 3–5 business days to process before shipping.

All other prints, dresses, and blankets usually take 2–5 days to fulfill.

After that, shipping estimates are based on the shipping address that you fill out during checkout:

• USA: 3–5 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International general: 10–20 business days

How do I track my order?

If you’ve selected USPS Priority Mail or Flat Rate during ordering, you’ll receive a tracking number by email when your order ships out after fulfillment. USPS First Class Mail doesn’t have tracking.

Do you ship to P.O. Boxes?

Orders can’t be shipped to P.O. Boxes due to their size. Various shipping providers may be used, such as UPS and FedEx, who don’t deliver to P.O. boxes.

Can I choose the shipping provider?

You’ll receive your order by USPS, UPS, or FedEx, depending on the lowest rate possible. I don’t have control over which shipping provider will have the best rate at the time of order because the shipping rates are calculated based on the lowest rate by my partners on most items, such as Prints and T-shirts. For original paintings, your order will be shipped either by UPS or USPS.

How much does shipping cost?

Once you add an item to your cart and enter your shipping address, you will be shown a shipping fee calculated based categorized by the item’s size and weight plus your location.

Domestic shipping within the U.S. varies between items:

• Stickers shipping starts at $.65 and cost increases depending on amount of items and your location.
• Prints and Journals shipping starts at $4.99 and cost increases depending on amount of items and your location.
• Ooriginal paintings shipping starts at $20 and cost increases depending on amount of items and your location.
• If your shipping address is within the U.S. and your order subtotal comes to $99+, your shipping will be free.

International shipping varies between items:

• Stickers shipping start at $5 and cost increases depending on amount of items and your location.
• Prints and Journals shipping starts at $5.45 and cost increases depending on amount of items and your location.
• Original paintings start at $20 and cost increases depending on amount of items and your location.

Why does my order show two shipping charges?

Original paintings and some Limited Edition items ship directly from my studio in Los Angeles. Prints, bags, blankets, and apparel are shipped from my on-demand print partners that I work with, which have locations worldwide. Shipping charges are based on the location of my studio and printing partners closest to your delivery address.

For example, if you order an original painting and a print together in the same order, you’ll receive the order at your shipping address in separate packages. If your total order subtotal adds up to $99+ within the U.S., you won’t be charged for shipping.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Returns & Exchanges Policy

What’s your returns & exchanges policy?

• Printed artwork purchased in this shop such as Prints, Stickers, and Journals can be exchanged or returned within 14 days. You’re responsible for return shipping. Return processing is 3 – 5 business days. Please contact me to start a return. Please don’t ship anything until I’ve authorized your return and provided you with my return shipping address. Unauthorized returns will not be honored.
• I don’t accept returns on original paintings. Sales are final on original paintings.
• If you ordered a t-shirt from my Razorberries T-shirt Shop, it’s powered and shipped by my partner Threadless, please contact them directly for their return policy.

I received a damaged product, what should I do?

For t-shirts, please contact Threadless at: support.threadless.com/article/87-what-is-your-return-policy(opens in a new tab)

I take a lot of care in packaging my artwork to ensure it arrives in excellent condition, and so do my printing partners, but sometimes it’s unfortunate if something is damaged during shipment. Please contact me by email within 14 days with photos of the damaged item, your order number, and any other details you have about your order. If you ordered from one of my partners, like Threadless, please contact them directly.

My order should be here by now, but I still don’t have it. What should I do?

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors and check with them in case the courier left the package with them by mistake

I’m not responsible for lost or stolen packages.

Miscellaneous

Does the artwork have the artist’s signature?

Original paintings and Limited Edition Mini Prints are signed by me. Open edition prints are not signed by hand, the signature is printed. Some of my images on this website and my social media may display my signature watermark online only.

Do you do custom or commissioned artwork?

I’m open to commercial work that aligns with my style, if time allows. You can contact me by email and please let me know the details of your project such as: the mission, timeline, budget, and publisher of your project.

Private commissions are closed.

What type of art materials do you use?

Check out my list here.

Why haven’t you replied to my message on social media?

For questions, business inquiries, or customer service, please contact me by email. I usually reply within 24 – 72 hours. If you don’t see a reply within that timeframe, please check your spam folder. I’m unable to actively monitor and respond to every social media message.

Last updated: 11.08.2024