Frequently Asked Questions
When will I get my order?
Original paintings, stickers, and prints take 5–7 business days to process before shipping.
After that, shipping estimates are based on the shipping address that you fill out during checkout:
- USA: 3–5 business days
- Europe: 6–8 business days
- Australia: 6–14 business days
- Japan: 6–8 business days
- International general: 10–20 business days
How do I track my order?
You’ll receive a tracking number by email when your order ships out after fulfillment.
Do you ship to P.O. Boxes?
Orders can’t be shipped to P.O. Boxes due to their size. Various shipping providers may be used, such as UPS and FedEx, who don’t deliver to P.O. boxes.
Can I choose the shipping provider?
You’ll receive your order by USPS, UPS, or FedEx, depending on the lowest rate possible. I don’t have control over which shipping provider will have the best rate at the time of order because the shipping rates are calculated based on the lowest rate by my partners on most items, such as Prints and T-shirts. For original paintings, your order will be shipped either by UPS or USPS.
Why does my order show two shipping charges?
Original paintings and some Limited Edition items ship directly from my studio in Los Angeles. Other collections including Prints and apparel are shipped from my printing partners that I work with, which have locations worldwide. Shipping charges are based on the location of my studio and the location of my printing partners closest to your delivery address.
For example, if you order an original painting and a print together in the same order, you’ll receive the order at your shipping address in separate packages.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Does the artwork have the artist’s signature?
Original paintings and Limited Edition Mini Prints are signed by me. Open edition prints are not signed by hand, the signature is printed. Some of my images on this website and my social media may display my signature watermark online only.
Do you do custom or commissioned artwork?
Private commissions are closed.
I’m open to commercial work that aligns with my style, if time allows. You can contact me by email from your official company email and please let me know the details of your project such as: the mission, timeline, budget, and publisher of your project, and how your patrons or viewers will be receiving the work. I have the right to decline any project.
What type of art materials do you use?
Check out my list here.
Why haven’t you replied to my message on social media?
- For customer service and shop support, contact support here.
- For questions, business inquiries for Tatyana, please contact me by email. I usually reply within 24 – 72 hours. If you don’t see a reply within that timeframe, please check your spam folder. I’m unable to actively monitor and respond to every social media message.